Privacy Policy

Phantom Strikes ("we", "us", or "our") operates the website phantomstrikes.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using phantomstrikes.info, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

Phantom Strikes is an independent Australian gaming media platform providing video game reviews, esports tournament coverage, and community content. Our registered office is located at:

Level 4, 120 Collins Street, Melbourne VIC 3000, Australia
Email: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions: name, email address, and message content when you contact us via our website.
• Newsletter subscriptions: email address when you subscribe to our mailing list.
• Tournament registrations: name, email address, state/territory, preferred game title, and team name when you register for a tournament.

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, pages visited, time and date of visit, and referring URL.
• Cookies and tracking technologies: session cookies, preference cookies, and analytics cookies. See our Cookie Policy for full details.
• Device information: operating system, screen resolution, and device type.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you newsletters, review alerts, and tournament notifications (only where you have subscribed).
• To process tournament registrations and communicate event details.
• To analyse Site traffic and improve user experience.
• To comply with legal obligations under Australian law.
• To detect and prevent fraudulent or malicious activity.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: where you have explicitly provided consent (e.g., newsletter subscription).
• Legitimate interests: to operate and improve our Site and services.
• Legal obligation: where required by Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party vendors who assist us in operating the Site (e.g., hosting providers, email delivery services). These parties are bound by confidentiality obligations.
• Tournament partners: where you register for a third-party hosted event, your registration details may be shared with the relevant event organiser.
• Law enforcement: where required by law, court order, or regulatory authority in Australia.

All third-party service providers we engage are required to handle your data in accordance with the Australian Privacy Principles.

6. International Data Transfers

Some of our service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the APPs, as required by APP 8.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months. Tournament registration data is retained for up to 24 months following the relevant event.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.
• Withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email we send.

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., game publishers, tournament platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Cookies

We use cookies and similar tracking technologies on our Site. For detailed information about the cookies we use and your choices, please read our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

Phantom Strikes — Privacy Officer
Level 4, 120 Collins Street, Melbourne VIC 3000
Email: [email protected]

We take all privacy complaints seriously and will respond within 30 days of receipt.